Returns & Exchanges

At Petsy, we do everything we can to deliver your order with 100% satisfaction. Still not completely satisfied? No problem. Let us know within 30 days by contacting us. Our team will be happy to help you return your order.

Please note: Returns and exchanges of items purchased from Petsy are accepted within 30 days of the original purchase. To complete your return or exchange, we require an order confirmation.

Returns for a Refund

To be considered for a refund, your item must be unused and in its original packaging.

After we receive your return, we will approve or reject it and notify you via email. If approved, your refund will be processed and credited back to your original method of payment within 10 business days.

Returns for an Exchange

To request an exchange, the item must be unused and in its original packaging. Upon receipt, we will approve or deny the exchange request.

To begin an exchange, please contact us. Here we will provide further instructions for the return.

Please note: We only replace items if they are defective or damaged.

Returns & Exchanges - Shipping Information

Petsy will only pay the shipping costs for components of defective or damaged items and reserves the right to replace defective or substitute items at its sole discretion.

For all other returns and exchanges of unused items, the customer is responsible for paying the return shipping costs. Shipping costs are non-refundable. If you receive a refund, we will refund the cost of the item excluding shipping costs.

If you are shipping an item, we recommend that you send the return insured. Petsy is not responsible for items lost in transit to our return address.

For all returns and exchanges, please contact us for the next steps.

Damaged or Defective Items

If you would like to replace a defective or damaged item, please send photos or a short video of the defective item to contact us. Please include your original order number in the subject line.